1. Trading and Transaction Rules

Exness has established trading and transaction rules to ensure efficient, secure, and fair trading for all clients. Here’s an overview of the key guidelines:

  1. Order Execution
    • Orders can be placed via Exness trading platforms or apps. Ensure accurate information, as incorrect or incomplete orders may be rejected.
    • Market orders are executed at the best available price, but during high volatility or low liquidity, price slippage may occur.
  2. Leverage and Margin Requirements
    • Leverage allows clients to increase their trading power but amplifies potential gains and losses.
    • Maintain adequate margin levels to avoid margin calls and automatic liquidation (stop-out) of positions.
  3. Accepted Trading Practices
    • Hedging, scalping, and automated trading (via expert advisors or robots) are permitted, provided they follow Exness guidelines.
    • Abusive practices like arbitrage, manipulation, or unauthorized trading activities may result in account suspension or termination.
  4. Prohibited Strategies
    • Using techniques designed to exploit system loopholes or take advantage of latency arbitrage is not allowed.
    • Coordinated group trading aimed at influencing market prices or manipulating instruments is strictly prohibited.
  5. Deposits and Withdrawals
    • Clients can deposit funds using various methods like bank transfers, e-wallets, or cryptocurrencies.
    • Withdrawals are processed promptly through the client’s selected payment method, following AML and KYC verification.
  6. Transaction Fees and Charges
    • Certain transactions may incur fees or commissions, which are transparently displayed on the platform or communicated to the client.
    • Be aware of fees associated with specific payment methods, currency conversions, or trading actions.
  7. Transaction Security
    • Exness employs secure encryption protocols to protect transaction data.
    • Clients should secure their accounts with strong passwords, two-factor authentication, and avoid sharing credentials.

2. Client Responsibilities

Exness clients have several responsibilities to ensure a secure and fair trading environment. Understanding and fulfilling these obligations helps clients make informed decisions while complying with the platform’s rules. Key responsibilities include:

  1. Accurate Information Provision
    • Clients must provide accurate, up-to-date personal information during account registration and maintain it throughout their relationship with Exness.
    • Any changes in identification or contact information should be promptly updated in the client’s profile.
  2. Compliance with Verification Requirements
    • Submit all required identification and verification documents, as per Exness’ Know Your Customer (KYC) procedures.
    • Failure to comply with KYC or Anti-Money Laundering (AML) requirements may result in account restrictions or suspension.
  3. Secure Account Management
    • Keep account login credentials confidential, use strong passwords, and enable two-factor authentication.
    • Avoid sharing account access with third parties or logging in through unsecured networks.
  4. Responsible Trading Practices
    • Trade responsibly by setting stop-loss limits, using leverage conservatively, and adhering to recommended trading strategies.
    • Avoid exploiting system loopholes, market manipulation, or other practices prohibited by Exness.
  5. Understanding Risks and Terms
    • Thoroughly read and understand the Exness Terms and Conditions, as well as the Risk Disclosure statement.
    • Acknowledge and accept the risks associated with trading financial instruments and employ sound risk management strategies.
  6. Legal Compliance
    • Follow local and international laws regarding financial transactions, trading activities, and tax obligations.
    • Ensure that all deposited funds are from legitimate sources and comply with applicable regulations.
  7. Monitoring Account Activity
    • Regularly review account statements and transaction history to detect unauthorized access or discrepancies.
    • Immediately report any suspicious activity or errors to Exness customer support.

3. Exness Rights and Obligations

Exness has established its rights and obligations to ensure efficient service delivery while maintaining a secure, fair, and compliant trading environment. Here’s an overview:

  1. Service Modifications
    • Exness reserves the right to modify, suspend, or discontinue any services, platforms, or features at its discretion. Clients will be notified of significant changes that could impact their trading activities.
    • The company may adjust trading conditions or fees to reflect market changes or regulatory requirements.
  2. Account Suspension and Termination
    • Exness can suspend or terminate a client’s account if suspicious activities, policy violations, or non-compliance with verification requirements are detected.
    • Immediate termination may occur if a client is involved in fraudulent activities, market manipulation, or other prohibited practices.
  3. Compliance and Regulatory Adherence
    • Exness is obligated to follow international laws and regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) standards.
    • The company will cooperate with regulatory authorities and provide relevant information when legally required.
  4. Client Data Protection
    • Exness commits to securing client data through encryption, secure communication protocols, and data protection measures.
    • Personal data is processed and stored in compliance with global data protection regulations.
  5. Service Availability
    • Exness will strive to maintain the availability and functionality of its trading platforms, but cannot guarantee uninterrupted or error-free service due to technical issues, maintenance, or unforeseen circumstances.
    • The company will notify clients of scheduled maintenance or service interruptions in advance.
  6. Transaction Processing
    • Exness will facilitate deposits, withdrawals, and trading transactions following internal policies and compliance guidelines.
    • The company may refuse or delay transactions if suspicious activities or non-compliance with regulations are detected.
  7. Client Support
    • Exness provides customer support through multiple channels (email, phone, chat) and in several languages.
    • The company commits to resolving client inquiries and complaints promptly and fairly.

4. Fees and Charges

Exness aims to be transparent about all fees and charges, providing clients with a clear understanding of the costs associated with trading and transactions. Here’s an outline of the primary fees and charges clients might encounter:

  1. Trading Commissions
    • Some account types, like Raw Spread or Zero accounts, may incur trading commissions. These are charged per lot traded and vary depending on the instrument.
    • Standard accounts typically don’t have trading commissions but have wider spreads.
  2. Spreads
    • A spread is the difference between the buy (ask) and sell (bid) prices of an instrument. It varies based on account type, market conditions, and the trading instrument.
    • Floating (variable) and fixed spreads may apply to different instruments.
  3. Overnight Fees (Swaps)
    • An overnight fee, or swap, is charged for positions held overnight, which varies based on the instrument and the direction (buy or sell).
    • Certain account types or instruments may offer swap-free options to cater to specific client needs.
  4. Deposits and Withdrawals
    • Exness generally does not charge deposit fees. However, the payment provider or bank used for the transaction may apply a fee.
    • Some withdrawal methods may incur processing fees, which will be clearly indicated on the platform before completing the transaction.
  5. Currency Conversion
    • If a deposit or withdrawal involves converting one currency to another, a conversion fee may apply based on the prevailing exchange rate and the client’s account base currency.
  6. Inactivity Fees
    • Exness may charge an inactivity fee if an account remains dormant for a specified period. This will be deducted periodically from the account balance until the client resumes trading or the balance reaches zero.

5. Privacy and Data Protection

Exness prioritizes client privacy and data security, implementing comprehensive measures to safeguard personal information. Here’s an overview of the company’s privacy and data protection principles:

  1. Data Collection and Usage
    • Exness collects personal data like identification, contact information, and financial details during account registration and verification. Transaction and trading behavior data are also collected during account usage.
    • This information is used for account setup, customer support, regulatory compliance (like Know Your Customer), and marketing purposes, ensuring a secure and tailored trading experience.
  2. Data Sharing and Disclosure
    • Exness shares personal data only with third parties like regulatory bodies, payment processors, and service providers for regulatory compliance, transaction processing, and improved customer experience.
    • Data is disclosed to authorities only when required by law, such as during investigations into suspicious activities or to comply with tax obligations.
  3. Data Security Measures
    • Exness employs encryption protocols, secure storage systems, and access controls to protect personal data.
    • Regular audits, staff training, and penetration testing are conducted to identify and address potential vulnerabilities in data handling practices.
  4. Client Rights and Consent
    • Clients have the right to access, update, correct, or delete their personal information stored by Exness. They can also object to certain data processing activities or withdraw consent at any time.
    • Clients can opt out of marketing communications or modify their data-sharing preferences via account settings or by contacting customer support.
  5. Cookies and Tracking Technologies
    • Exness uses cookies and tracking technologies on its website and platforms to enhance the user experience, analyze traffic patterns, and tailor marketing content.
    • Clients can manage their cookie preferences through browser settings or opt out of specific tracking technologies.
  6. International Data Transfers
    • If data is transferred to a country outside the client’s jurisdiction, Exness ensures compliance with relevant data protection laws and implements safeguards like standard contractual clauses to protect personal information.
  7. Policy Updates
    • Exness may update its privacy policy to reflect changes in regulations, company practices, or technology. Clients will be notified of significant updates, and their continued use of services implies acceptance of the revised policy.

6. Risk Disclosure and Management

Exness aims to foster transparent trading by informing clients about the potential risks associated with trading and providing tools to manage them. Here’s a summary of the risk disclosure and management guidelines:

  1. Risk Awareness
    • Trading financial instruments like forex and CFDs involves high risks due to market volatility, leverage effects, and unforeseen economic events. Clients should fully understand these risks before engaging in trading.
  2. General Trading Risks
    • Market Volatility: Financial markets can experience rapid and unpredictable price movements that lead to substantial gains or losses.
    • Leverage Risks: Leverage amplifies both gains and losses, increasing exposure to significant risks even with small market movements.
    • Liquidity Risks: In times of low liquidity, executing trades at desired prices may be challenging, possibly resulting in partial fills or wider spreads.
  3. Instrument-Specific Risks
    • Different instruments (forex, commodities, indices, cryptocurrencies) have unique risk profiles. For instance, cryptocurrencies can be highly volatile, while indices may be affected by corporate earnings.
  4. Technical and Platform Risks
    • Technical issues like platform outages, latency, or internet connectivity problems can impact trading activities and order execution.
    • Automated trading systems can malfunction due to software errors, unexpected market behavior, or incorrect settings.
  5. Risk Management Strategies
    • Stop-Loss and Take-Profit Orders: Use these orders to cap potential losses or secure profits when the market reaches specific price levels.
    • Leverage Control: Apply leverage conservatively, particularly in volatile markets.
    • Portfolio Diversification: Spread investments across different instruments or markets to reduce exposure to any single asset class.
  6. Continuous Learning
    • Stay informed about market trends, trading strategies, and global economic developments that could affect trading outcomes.
    • Utilize the educational resources and tools provided by Exness to improve trading knowledge and refine risk management skills.

7. Dispute Resolution

Exness is committed to resolving disputes fairly and efficiently. Clients can follow the dispute resolution process outlined below to address concerns or disagreements:

  1. Initial Contact and Clarification
    • If clients have a question or concern, they should first reach out to Exness customer support via email, phone, or live chat. The support team can often clarify issues or resolve problems quickly.
    • Provide relevant information, such as account details, order IDs, and a description of the issue, to assist the support team in understanding and addressing the problem.
  2. Formal Complaint Submission
    • If the issue remains unresolved after initial contact, clients can file a formal complaint through the Exness website or email.
    • The complaint should include a detailed description of the problem, relevant transaction history, and supporting evidence like screenshots or documents.
    • The compliance team will acknowledge receipt of the complaint and start an internal investigation.
  3. Internal Review and Resolution
    • The compliance team conducts a thorough investigation of the complaint, reviewing account activity, trading records, and applicable policies.
    • Exness will provide a written response detailing the findings and proposed solution within a reasonable timeframe.
  4. Escalation and Mediation
    • If the client is not satisfied with the outcome of the internal review, they can request a further review or mediation by an independent third party, such as a financial ombudsman or regulatory authority.
    • Mediation aims to reach an amicable resolution that is fair to both parties without needing to pursue legal action.
  5. Legal Proceedings
    • As a final step, unresolved disputes may be taken to court, where both parties will present their cases. The court’s ruling will be binding.
    • Exness follows the jurisdiction specified in its Terms and Conditions, and clients must be aware of the legal implications and costs involved.
  6. Continuous Improvement
    • Exness regularly reviews dispute outcomes to refine policies, improve customer support, and identify potential gaps in service delivery.
    • Feedback from disputes helps the company create a more transparent and fair trading environment.

8. Contact Information

Exness provides multiple channels for clients to reach out with questions, concerns, or to resolve disputes. Here are the primary contact details:

  • Live Chat: Access real-time assistance directly through the Exness website.
  • Email: Send your inquiries to [email protected] for prompt assistance.
  • Phone: Call +35725008105 to speak with a customer support representative directly. Support is available 24/7 in several languages.